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(Bloomberg) — OpenAI Inc. told Canadian lawmakers it would have referred a banned ChatGPT user who later became the chief suspect in one of the country’s worst-ever mass shootings to police under newly updated policies.
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The artificial intelligence company also revealed Thursday that the suspected killer in the Tumbler Ridge, British Columbia tragedy had a second ChatGPT account which it failed to detect until after police released her name.
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OpenAI said last week that it had flagged and banned an account held by the crime’s sole suspect eight months before February’s killings.
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The massacre killed nine, including the alleged perpetrator, 18-year-old Jesse Van Rootselaar, who appeared to die by suicide.
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Van Rootselaar’s ChatGPT account was flagged in June 2025 by systems that scan for misuse, including potential violent activity. The company considered referring the account to law enforcement at the time, but found no credible or imminent threat and determined it didn’t meet the threshold.
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That’s sparked anger and questions from senior Canadian politicians, who summoned the company to Ottawa this week to discuss its policies.
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“With the benefit of our continued learnings, under our enhanced law enforcement referral protocol, we would refer the account banned in June 2025 to law enforcement if it were discovered today,” Ann O’Leary, the company’s vice president of global policy, wrote in a letter to Canada’s AI Minister Evan Solomon, following his meeting with company executives.
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OpenAI said it would improve its detection systems to catch attempts to evade its safeguards, and added that it would also develop direct points of contact with Canadian law enforcement to ensure they receive information quickly when they deem the potential for real-world violence.
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A spokesperson for Solomon didn’t immediately respond to a request for comment.
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