Calix Agent Workforce Will Pioneer Human-AI Collaboration So Providers Can Simplify Operations, Innovate Experiences, and Grow Value

Article content

Calix powers the next-generation of agentic AI with Calix Cloud, where broadband service providers can combine human ingenuity with the Calix Agent Workforce built on over a decade of innovation—transforming workflows to deliver unprecedented capacity across marketing, customer service, subscriber communications, operations, and field technicians

Article content

LONDON & SAN JOSE, Calif. — Today, Calix, Inc. (NYSE: CALX) announced the Calix Agent Workforce™on its next-generation Broadband Platform, transforming core business functions: marketing, customer service, subscriber communications, operations, and field technicians. As part of the evolved Calix Platform, Calix Cloud® will integrate an agentic workforce designed to support secure and trusted human-AI collaboration, revolutionizing workflows for broadband service providers (BSPs) and transforming their business models for the AI era. Powered by the Calix Platform, these latest capabilities will augment capacity at an unprecedented scale for BSPs of any size, enabling them to further simplify operations, innovate for subscribers, and grow their value.

Article content

Article content

Article content

This milestone innovation draws on 14 years of Calix developing deep expertise about BSP business models and workflows, continuously evolving its platform in close collaboration with customers. The Calix Agent Workforce will deliver immediate value with secure AI at a time when BSPs are building their value propositions around subscriber experiences to avoid intense market pressures leading to commoditization. In the next generation of its platform, Calix will embed agentic capabilities across Calix Service Cloud, Engagement Cloud, Operations Cloud, the subscriber-focused CommandIQ® mobile app, and the installation-focused Field Service App. Together, these innovations enable BSPs to transform go-to-market strategies with deeper personalization, enhance operations with AI-guided workforce productivity, and streamline subscriber interactions with intelligent support.

Article content

Article content

Based on a modern agentic AI architecture that includes data, knowledge, orchestration, trust, and security, the next-generation Calix Platform provides foundational elements and the seamless interoperability BSPs need to transform their operations. By enabling reliable, trustworthy AI outcomes, the Calix Platform will help BSPs unlock immediate business value.

Article content

With the next-generation Calix Platform, BSPs can securely activate AI agents to transform their businesses and expand workforce capacity across:

Article content

Article content

Article content

Chris Lovell, chief growth officer at

Article content

Article content

, said:

Article content

“At CLtel, the first subscriber interaction—especially during installation—has always been a defining moment. By enabling our field technicians with the Calix Agent Workforce, we will continue to deliver exceptional, efficient first-touch experiences and spend more time on what matters—building trust, supporting our subscribers, and helping keep our communities safe. As AI elevates the role and responsibility of our teams, it is inspiring future technology leaders to join us in delivering lasting, positive impact to our communities.”

Article content

Shane Eleniak, chief product officer at Calix, said:

Article content

“The Calix Agent Workforce is central to our mission to help service providers move beyond commoditization and lead with differentiated experiences. At a time of unprecedented opportunity in broadband, Calix is delivering the kind of transformation our customers have been waiting for—simplifying their business, innovating for their subscribers, and growing their value. These agentic agents, embedded in the next-generation Calix Broadband Platform, will act as a force multiplier across every part of a provider’s business, including marketing, customer service, subscriber communications, operations, and field technicians. Blending human expertise with AI-driven precision, the Calix Agent Workforce will rapidly expand capacity and help our customers lead their markets.”

Article content

Article content

About Calix

Article content

Article content

(NYSE: CALX)—Calix is an agentic AI cloud and appliance-based platform and managed services company. Communications service providers leverage the Calix agentic platform and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their value for members, investors, and the communities they serve.

Article content

Our end-to-end agentic AI platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

Article content

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Article content

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

Article content

Article content

Article content

Article content

View source version on businesswire.com:

Article content

Article content

Article content

Contacts

Article content

Press Inquiries:

Article content

Article content

Zach Burger

Article content

Article content

669-369-1991

Article content

Article content

Article content

Article content