Beauty salon manager sabotages her own booking system with strict rules, forcing receptionist to turn away her favorite clients when they show up without appointment: ‘You should have known they were coming’

We all know that workplace rules should apply to everyone and are meant to make employees' lives a little easier. That's the reason they were created and implemented in the first place. The problem arises when some decide they are excluded and keep doing what they were doing before, creating a major problem for the rest of the team. This manager wanted to squeeze in her closest friends and favorite customers without writing them down in the booking system: just having them on her personal phone and telling the receptionist was enough. By following this procedure, the front-desk employee was not following “that new rule," and since she was told to follow it to a T, she couldn't fit them in and didn't book them. 

And by then, she was the only one the manager had roasted. But let's think of her for a second. She was told to implement the new booking rule, and seconds later, the same boss told her to squeeze those clients in. It doesn't make sense. That's how workplace problems keep coming back: some people think they're “too good” to follow rules or regular procedures like everyone else. And that's not the case. Rules and procedures meant to keep everyone on track and organized should apply to everyone, not just some people. And managers, especially those implementing them, should be the first to follow them.