.jpg)
2 hours ago
2
Article content
Two complementary products, FlowAX and FlowCX, help enterprises prove their AI systems and customer journeys work before customers experience them.
THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLY
Subscribe now to read the latest news in your city and across Canada.
- Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.
- Daily content from Financial Times, the world's leading global business publication.
- Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.
- National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.
- Daily puzzles, including the New York Times Crossword.
SUBSCRIBE TO UNLOCK MORE ARTICLES
Subscribe now to read the latest news in your city and across Canada.
- Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.
- Daily content from Financial Times, the world's leading global business publication.
- Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.
- National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.
- Daily puzzles, including the New York Times Crossword.
REGISTER / SIGN IN TO UNLOCK MORE ARTICLES
Create an account or sign in to continue with your reading experience.
- Access articles from across Canada with one account.
- Share your thoughts and join the conversation in the comments.
- Enjoy additional articles per month.
- Get email updates from your favourite authors.
THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.
Create an account or sign in to continue with your reading experience.
- Access articles from across Canada with one account
- Share your thoughts and join the conversation in the comments
- Enjoy additional articles per month
- Get email updates from your favourite authors
Sign In or Create an Account
or
Article content
LAS VEGAS — Tekvision today announced the launch of the Flow Suite, a pair of testing and assurance products for contact centers, which the company plans to showcase this week at Customer Contact Week in Las Vegas. The suite includes FlowAX, which assures conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for customer journeys those systems rely on.
Article content
Article content
Article content
Product Description
Article content
By signing up you consent to receive the above newsletter from Postmedia Network Inc.
Article content
Together, FlowAX and FlowCX help enterprises test whether their AI and customer journeys are working as intended before failures reach customers. The Flow Suite is built for organizations using conversational AI, IVRs, routing, self-service flows, and voice channels. Both products work across voice and digital channels, integrate with CCaaS platforms, and support regulated industries with SOC 2 Type II controls.
Article content
FlowAX places real calls and digital chats into an organization’s contact center and verifies whether the AI gives the right information, stays on brand, meets compliance requirements, and responds appropriately. It can run scripted regression testing and use AI-driven personas, including frustrated, rushed, or adversarial callers, to surface issues scripts may miss.
Article content
FlowCX tests the journeys themselves by placing calls and digital conversations into the contact center, walking each journey end to end and verifying what happens at every step. Test cases can be built visually without code and run automatically on a schedule.
Article content
“Our mission is to help enterprises deploy AI safely, without letting testing slow them down. The more testing and assurance we can put in their hands, the more confidence businesses have before enabling AI in front of their customers.”
Article content
Mike Lee, President, Tekvision
Article content
The launch comes as enterprises rely on AI to manage customer interactions while facing growing expectations around accuracy, reliability, security, documentation, and monitoring. Conversational AI can produce different responses to similar inputs, while IVRs, routing paths, and self-service flows can break silently after releases.
Article content
Tekvision’s Flow Suite closes that gap from both directions. FlowAX tests the AI itself, while FlowCX tests the journeys the AI depends on, helping organizations identify issues earlier, support compliance, and create evidence that systems are performing as intended.
Article content
AI-powered customer service is increasingly the first point of contact for essential services. When these systems fail, customers can receive incorrect information, face delays, struggle to reach support, or leave problems unresolved.
Article content
About Tekvision
Article content
Tekvision builds testing and assurance software for conversational AI and customer experience. Through its Flow Suite, including FlowAX and FlowCX, Tekvision helps enterprises verify that AI systems and customer journeys work as intended before customers experience them.
Article content
Article content
Article content
Article content
View source version on businesswire.com:
Article content
Article content
Article content
Contacts
Article content
English (US)