Solera Integrates Uber’s ‘Wait & Save’ Into Shuttle OnDemand, Giving Dealers a Smarter Way to Lower Transportation Costs and Lift Service Revenue

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Lowering Transportation Costs Without Cutting Corners

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Transportation has become one of the fastest-growing line items in fixed ops budgets. Between loaner fleet depreciation, insurance, maintenance, fuel, and dedicated shuttle drivers, many dealers are spending far more than they realize to move customers during a service visit.

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Shuttle OnDemand already eliminates the need for shuttle vans, dedicated drivers, and loaner fleet overhead. Wait & Save layers on additional per-trip savings by dynamically adjusting ride pricing based on real-time conditions. For dealerships booking thousands of rides per month, even modest per-trip reductions translate into meaningful annual savings.

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Across the Shuttle OnDemand platform, Solera books more than 110,000 rides per month and over 1.39 million rides annually, maintaining a 96% customer satisfaction rate.

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Protecting CSI in an Era of Rising Customer Expectations

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Customer Satisfaction Index scores remain one of the most closely watched metrics in the franchise dealer world, directly influencing OEM incentive payouts and long-term customer retention. Solera’s research has shown that perceived wait time — not actual service duration — is the primary driver of negative CSI outcomes in the service lane.

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By making it easier and more affordable to transport customers off-site, Wait & Save helps dealers address that perception gap head-on. Customers who are at home or at work during a repair experience dramatically less frustration than those sitting in a lounge wondering when their car will be ready. The result: better survey scores, stronger retention, and a service experience that competes with the convenience customers now expect from every business they interact with.

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Integrated Into the Solera Cloud Platform

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Wait & Save is available now within Shuttle OnDemand as part of Solera’s Service Suite, which also includes scheduling, digital check-in, multipoint inspection, loaner management, messaging, payments, and dealer websites. Service Suite sits within the broader Solera Cloud Platform, connecting fixed ops to CRM, DMS, marketing, inventory, and connected-car solutions under one roof.

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The integration requires no additional setup. Wait & Save appears automatically when conditions allow, giving service advisors and dispatchers a one-click path to lower-cost rides without disrupting their existing workflow.

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Availability

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The Uber Wait & Save integration is available now to all Shuttle OnDemand customers nationwide. For dealerships not yet using Shuttle OnDemand, more information is available at servicesuite.solera.com or through a Solera representative. According to the company, this announcement will be proceeded by a wave of exciting product releases and news throughout the coming year.

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About Solera

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Solera is the global leader in vehicle lifecycle management solutions, spanning automotive software-as-a-service, data, and services. Through four lines of business — vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions — Solera is home to many leading brands in the automotive and vehicle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving, cap hpi, Autodata, and others. Solera’s solutions empower customers to succeed in the digital age by providing a one-stop platform that streamlines operations, delivers data-driven insights, and enhances customer engagement — helping clients drive sales, improve retention, and increase profit margins. Solera serves over 280,000 customers and partners in more than 120 countries. For more information, visit www.solera.com.

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