Pope Leo’s bank hung up on him thinking it was a prank call

She missed a higher calling!

A Chicago bank worker hung up on Pope Leo XIV when he tried to change his on-file address to the Vatican because she thought it was a prank, according to the pope’s brother John Prevost.

The pontiff had a less-than-heavenly customer service experience when he called to update his personal info two months into his papacy last summer, Prevost told CNN’s OutFront Wednesday.

A bank teller hung up on Pope Leo XIV, thinking the call was a prank. AFP via Getty Images

“It went on so long, I said, ‘You know, ma’am, it might be helpful for you to know you’re talking to my brother who’s in Rome right now,’” said Prevost, who was apparently on the phone with the 70-year-old head of the Catholic Church.

“‘You’re speaking with the Pope,” Prevost recalled saying.

“She said, ‘Oh really?’ And hung up.”

Prevost didn’t reveal which bank it was.

The teller had believed she was the target of a Prince-Albert-in-a-can-style “prank call,” and a local cleric later sorted things out for the pope, Prevost said.

Earlier in the call, the pope gave the bank worker his Social Security number and answered a list of security questions to change his address and phone number, Prevost said.

The worker then told him had to come in person to finalize the changes.

“She said, ‘Okay, what’s the bank account number?’” Prevost said. “He gave it to her. ‘What is your Social Security number?’ He gave it to her. ‘What was your formal address?’ He gave it to her. There were about four or five different questions. He gave them all to her.”

Pope Leo had called his Chicago-based bank to change his address. NAMPIX – stock.adobe.com

Pope Leo’s friend, Rev. Tom McCarthy, told a group Catholics in Naperville, Illinois, a similar story about the hang-up experience last week.

“Could you imagine being known as the woman who hung up on the pope?” he quipped.