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Trupanion and Digitail join forces to bring real-time payments to hundreds more veterinary teams—reducing administrative burdens and helping more pets get the care they need
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SEATTLE, Aug. 04, 2026 (GLOBE NEWSWIRE) — Every minute matters in a veterinary hospital. But too often, valuable time is spent navigating paperwork and answering payment questions instead of focusing on pets. Trupanion, North America’s leading pet medical insurer, and Digitail, an all-in-one practice management software, aim to change that.
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The companies today announced a new, long-awaited integration that brings Trupanion’s industry-leading Veterinary Portal directly to the Digitail platform, creating a faster, more connected experience for veterinary teams and pet parents alike.
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With the integration, veterinary teams can submit claims in just one click and receive payments directly through Trupanion’s patented VetDirect Pay™ technology—all without ever leaving the system they already rely on every day, Digitail.
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“When insurance is available at the moment it’s needed, conversations become simpler, checkout moves faster, and pet parents are better equipped to make informed decisions about their pet’s care,” said Kalpesh Raval, VP, Commercial Enablement at Trupanion. “By integrating Trupanion’s Veterinary Portal with Digitail, we’re removing unnecessary administrative steps so veterinary teams and pet parents can move seamlessly from treatment planning to checkout—spending less time navigating processes and more time focused on what truly matters: the pet’s care.”
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More than a workflow improvement, the integration helps practices strengthen client relationships and supports better pet health outcomes by:
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- Expanding access to care. Participating hospitals can seamlessly offer eligible puppies and kittens Trupanion’s exclusive Exam Day Offer, providing immediate comprehensive coverage when activated within 24 hours of an exam.
- Encouraging care compliance. When financial barriers are reduced, pet parents can move forward with care more confidently—instead of delaying or declining it. As a result, Trupanion-insured pets visit the veterinarian twice as often as non-insured pets, reducing financial hesitation for families and enabling better continuity of care.*
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“Digitail gives veterinary teams a single platform for AI assistants, medical records, patient management, communication, online booking, payments, reporting, and more, allowing them to focus on providing exceptional patient care,” Sebastian Gabor, Co-Founder & CEO of Digitail. “This integration takes that even further by bringing Trupanion’s Veterinary Portal directly into Digitail. Shared customers can submit claims with one click and receive instant payment without leaving their workflow. Checkout stops being a bottleneck and becomes a moment that builds trust with pet parents.”
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