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MONTREAL — Jesta I.S., a pioneer in the development of enterprise ERP software suites for brand manufacturers, wholesalers and omnichannel retailers, has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk’s AI-driven service technology. The strategic move is part of Jesta’s ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries.
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The new platform will deliver elevated care to Jesta clients in several ways:
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- Effortless submission of support tickets via a powerful and intuitive portal
- Real-time visibility and tracking of enterprise case life cycles
- Frictionless, unified communication that includes alerts, notifications, email, web and live chat
- Faster response and resolution times through intelligent diagnosis and AI automation
- Enterprise-grade security, including full SSL encryption and advanced access controls
- Out-of-the-box analytics and configurable reports for continuous improvement
- Dynamic knowledge repository for self-service and on-demand learning
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The new customer care platform is effortless to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices.
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Jesta’s future plans include building ticketing functionality directly into the Vision Supply Chain and Vision Retail Management Suites, enabling automated case generation and agent assignment for accelerated case resolution, and leveraging AI agents to engage in multi-step conversations and adapt responses based on user input.
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“Our clients are at the heart of everything we do,” said Arvind Gupta, President, Jesta I.S. “Jesta’s next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision. We’re eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.”
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Jesta’s new customer care and intelligence platform is live and accessible to all Vision Suite clients.
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About Jesta I.S.:
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Trusted by major apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget.
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Jesta’s Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta’s Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta’s Vision Suite 360 combines the power of the Supply Chain and Retail Suites to optimize product journeys from concept to consumer.
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Leveraging a Master Data foundation, the suites provide IT stability and equip all departments with data-driven executable modules for operational excellence. Customers include Cole Haan, DSW, Genesco, JD Sports Canada, Harry Rosen, Perry Ellis and Puma. Learn more: jestais.com.
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View source version on businesswire.com:
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Contacts
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Media Contact: Camille Chin, Marketing Communications Specialist, Jesta I.S., [email protected]
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English (US)