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ATLANTA and LONDON, Aug. 18, 2026 (GLOBE NEWSWIRE) — Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced new AI-powered Image Document Management (IDM) capabilities. These capabilities help customs brokers, freight forwarders and logistics service providers accelerate customs entry preparation, and shipment creation and execution. With logistics-trained AI agents embedded directly into Descartes’ customs and transportation solutions, organizations can transform trade documents into operationally ready data that reduces manual data entry and improves operational efficiency.
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“Entering commercial invoice data is one of the most labor-intensive activities in the import process, especially when shipments include complex commercial invoices with hundreds of line items,” said Scott Sangster, General Manager, Logistics Service Providers at Descartes. “Rather than simply digitizing individual documents, our agentic IDM solution interprets commercial invoices, bills of lading, packing lists and related shipment documents in context. It can extract, validate and prepare data that can immediately begin customs and transportation workflows with significantly fewer exceptions and manual corrections. By eliminating repetitive rekeying from multiple documents while remaining within existing Descartes applications, organizations can process higher shipment volumes with greater consistency and significantly less manual effort.”
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Leveraging Descartes’ Global Logistics Network™ (Descartes GLN™), Descartes’ AI-based IDM capabilities allow organizations to process trade documents inside the Descartes applications they already use every day to create shipments or prepare customs entries. Unlike standalone AI document-processing solutions that require separate applications, custom integrations or manual handoffs between systems, Descartes’ solution eliminates “swivel-chair” workflows between multiple systems while reducing implementation complexity and accelerating time-to-value. The solution also understands and processes multiple document types associated with the same shipment.
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Descartes’ AI-based IDM provides customs brokers, freight forwarders and logistics service providers with:
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- Less manual data entry with AI-enabled extraction, interpretation and preparation of customs and logistics information from commercial invoices, bills of lading, packing lists and other trade documents
- Faster customs entry and shipment creation by preparing operationally ready data that can initiate customs and transportation transactions without repetitive rekeying
- More consistent processing across related shipment documents with fewer exceptions, manual corrections and rework across high-volume customs and logistics operations
- Ability to scale operations more efficiently with expanded document-processing capacity that supports business growth without proportional increases in staffing
- Simple and functional AI adoption with logistics-trained agents embedded into existing Descartes solutions, eliminating the need for separate applications, complex integrations or customer-trained AI models
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“While document processing remains one of the largest sources of manual effort in customs brokerage and logistics operations, most customers aren’t looking for another separate AI application to manage documents,” said Ken Wood, Executive Vice President of Product Management at Descartes. “With our solution, customers can automate one of the most time-consuming aspects of customs and logistics operations through agentic capabilities that are embedded within the Descartes platform they rely on every day. The goal is not simply to read a shipment document, but to quickly understand its logistics context and rapidly prepare the data needed to move the customs entry or shipment forward faster and more accurately.”
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